Privacy Policy

Effective Date: February 12, 2025

Your Privacy Matters to Us

At Live Like NYC (LLNYC), protecting your information is a priority. This Privacy Policy explains how we collect, use, share, and protect your personal data, along with your rights and choices regarding that data.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information:

• Name, email address, phone number, and payment details provided during guest/user account registration and booking.
• Name, email address, social media profile link, biography and other application answers as part of the guide application process.

Behavioral Data:

• Search history, bookings, reviews, and other interactions with our platform.

Device Information:

• IP address, device type, operating system, browser type, and location (if enabled).

Cookies and Tracking Technologies:

• Information collected through cookies and similar technologies to enhance platform functionality and analyze usage patterns.

Photos and Media Content:

• During tours, Live Like NYC may take photos or videos that include participants. These may be used for promotional purposes, such as on the Company’s website, social media channels, or marketing materials. By participating in a tour, you consent to the use of such media unless you notify us otherwise in advance.

Third-Party Sources:

• The Company may collect additional information from third-party sources, such as analytics providers. This may include public information and data shared through social media platforms or other external services.

2. Eligibility to Use the Website

The Live Like NYC website and services are intended for use by individuals aged 18 and older. By using the website, you confirm that you are at least 18 years old.

We do not knowingly collect or solicit personal information from individuals under the age of 17. If you are under 17, you may use the website and services only with the involvement and supervision of a parent or legal guardian. Live Like NYC is not responsible for any activity conducted by individuals under the age of 17 without proper supervision.

3. How We Use Your Information

Your information is used for the following purposes:

• To process and confirm bookings and payments.
• To personalize your experience and recommend relevant experiences.
• To communicate with you regarding your bookings or account.
• For marketing and promotional purposes (with your consent).
• To improve platform functionality, security, and user experience.
• To comply with legal obligations or resolve disputes.

4. Sharing of Information

We share your data with third parties only when necessary to provide our services or comply with the law:

Guides:

• Limited personal data (e.g., name, contact details) is shared with Guides to facilitate bookings and Experiences.
• Guides act as independent data controllers for any personal data collected during Experiences.

Third-Party Providers:

• Payment processors, analytics providers, and IT service vendors who assist in operating our platform.

Legal Authorities:

• Personal data may be shared in response to lawful requests or to comply with legal obligations.

5. Your Rights and Choices

We respect your rights regarding your personal data:

Data Portability:

• Request a copy of your data in a machine-readable format.

Compliance with Privacy Laws:

• We comply with applicable data protection regulations, including the California Consumer Privacy Act (CCPA) and the European Union General Data Protection Regulation (GDPR). You may exercise your rights under these laws by contacting us at contact@livelikenyc.com.

Access and Updates:

• Access and update your personal information through your account settings.

Data Deletion:

• Request deletion of your personal data, subject to legal or contractual obligations.

Opt-Out Options:

• Unsubscribe from marketing communications via the link provided in emails.
• Adjust cookie preferences through your browser settings or our platform interface.

Data Portability:

• Request a copy of your data in a machine-readable format.

6. Data Security

Live Like NYC is committed to ensuring the protection of your personal information. To provide a secure experience, we rely on reputable third-party service providers, such as Squarespace for website hosting and Stripe for payment processing. These providers employ security measures, including:

• Encryption and secure servers to protect sensitive data.
• Regular monitoring of their platforms to prevent unauthorized access or breaches.

While Live Like NYC takes reasonable steps to select trustworthy providers and maintain secure systems, we cannot guarantee or be held responsible for any misuse of data by these third parties. We encourage users to review the privacy policies of these providers for more information.

7. International Data Transfers

If you access Live Like NYC from outside the U.S., your data may be transferred to and processed in the U.S., where privacy laws may differ from those in your country. We use appropriate safeguards, such as Standard Contractual Clauses, to protect your data during international transfers.

8. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, such as providing services, complying with legal obligations, or resolving disputes.

If you provide your email address, we may retain it for marketing purposes, such as sending updates, promotional offers, or other communications about Live Like NYC. You may opt out of receiving such communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Enable platform functionality.
• Analyze traffic and user behavior.
• Deliver targeted advertisements (if applicable).

You can manage your cookie preferences through your browser settings or opt out of certain tracking technologies via industry-standard opt-out mechanisms.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via email or a prominent notice on our platform.

11. Contact Us

For questions or concerns about this Privacy Policy or your personal data, contact us at Email: contact@livelikenyc.com